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We know that many of our users are facing financial uncertainty due to the COVID-19 (coronavirus) outbreak and some have already contacted us asking for advice. You may also be concerned about increased energy bills due to working from home. So, we’ve pulled together some resources to help you find advice should you need it.
Contact your energy supplier. The government has stated that anyone unable to top up is entitled to help from their supplier, who will try to find alternative methods of topping up, which may include:
Citizens Advice dedicated coronavirus support page:
If you’re a prepayment customer, MoneySavingExpert has this post on how different suppliers are helping their customers to top up:
Government guidance on coronavirus and claiming benefits:
Government guidance on what to do if you’re laid off or have reduced hours:
Guidance from the energy regulator on what to do if you’re struggling to pay:
Extra help for energy customers in particular groups:
Stay safe, and if you have any questions at all about switching supplier or green energy, our team’s here to help as always. Just email us or use our live chat.
* If you want to make sure you’re getting the very cheapest deal available, you could also consider using a whole-market comparison site like EnergyHelpline. Remember though, some of the very cheapest suppliers also have the worst customer service, and many will hike their prices at the end of an introductory offer, so check TrustPilot before you switch. It’s why we vet all our suppliers to make sure their customer service is up to scratch and why every switch through us is backed by our service guarantee.